Extract from CQC Report dated 7th October 2019
Our findings: Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Staff confirmed they received good support from the registered manager. We saw staff were supported to professionally develop and a good skill mix of staff was available to support people.
Staff were positive about the culture of the home. One member of staff said, "The team work is brilliant, and both people get the support they need to do what they want to do. The manager is fantastic."
Staff understood their roles and responsibilities and there were clear lines of delegation. They told us who they would report any concerns to on a day to day basis.
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Working in partnership with others
We saw that people were comfortable with the staff that were supporting them and had positive relationships with staff. One member of staff told us, "The people we support always come first, whatever they want to do, we support them to make it happen."
Relatives told us they were happy with the support their loved one received and confirmed their views on the service were sought.
Testimonials
"While writing I would like to tell you how pleased I am with the care Wishing Well are taking with Mum. The carers are both lovely and so caring it's working really well. Thank you so much."
HG, Leicestershire
"The staff are fab with [my relative]. All are brilliant and know [my relative] really well, they have worked with her for years, we feel so lucky here with the support they have in place."
JL in Leicestershire
"The manager is brilliant, she is very supportive and she is available to us night and day."
Staff member in discussion
"It’s a great place to work, I don’t really feel like I’m at work, we are more like one big family."
Staff member to CQC inspector
"I love my job, We all put the people we support first, it’s great team work."
Staff member during meeting
"The manager is excellent and sorts everything out."
TL, Sapcote
"We see the staff as friends and all work together for the benefit of our relative."
MB, Leicestershire
"Our relative is out every day doing something, they have their own car and are supported by staff every day to go out, the staff know them really well so they know what they enjoy doing."
PB, Hinckley